PineMode Support

Need help with PineMode? Email info@nanoversetech.co. We usually reply within 2–3 business days. Never send passwords, payment details, or other sensitive information.

Developer and support provider: NANOVERSE TECH LTD, Company No. 15203022, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

How do I restore purchases?

Open PineMode, go to Settings, and choose Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase.

How do I manage or cancel my subscription?

Your subscription is linked to your Apple Account. On iPhone, go to Settings ▸ Apple Account ▸ Subscriptions, select PineMode, and follow Apple’s options to change or cancel the plan.

Why is Premium not showing?

Confirm that your device is signed in to the original Apple Account, check your internet connection, and use Settings ▸ Restore Purchases in PineMode. If access is still unavailable, contact support with your device model and iOS version.

Why are notifications not appearing?

Open iPhone Settings ▸ Notifications ▸ PineMode and allow notifications. Also check that Focus modes or a scheduled notification summary are not delaying them.

Why is the Live Activity not visible?

Live Activities require a supported iOS version and must be enabled under Settings ▸ PineMode ▸ Live Activities. Start a focus session after enabling the setting.

Why is ambient sound not playing?

Check the in-app sound level, your iPhone volume, and whether audio is being routed to headphones or another device. PineMode ambient audio can continue while the app is in the background.

How do I reset my data?

In PineMode, open Settings and choose Reset All Data. This permanently removes local companion progress, sessions, streaks, plans, settings, and pending local notifications. It does not cancel an Apple subscription.

What happens after reinstalling the app?

PineMode stores focus progress on your device, so deleting the app may remove that local progress. A current Premium entitlement can be restored with the same Apple Account.