Cleo Support

Need help with Cleo? Email info@nanoversetech.co. We usually reply within 2 business days.

How do I manage or cancel my subscription?

Cleo subscriptions are billed and managed through your Apple account, not inside the app. To view, change, or cancel your subscription, open apps.apple.com/account/subscriptions, or go to Settings ▸ your name ▸ Subscriptions on your iPhone. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current billing period.

How do I restore my purchases?

If you have an active subscription but premium features appear locked — for example after reinstalling the app or switching devices — open Cleo and go to Settings ▸ Restore Purchases. Make sure you are signed in with the same Apple account you used for the original purchase.

How do I delete my account and data?

You can delete your account directly in the app from Settings, using the account deletion option. This removes Cleo records associated with the selected profile from local storage and clears local account identifiers. To request deletion of service-side records, email info@nanoversetech.co.

Does the AI assistant provide medical advice?

No. The AI assistant is an informational feature only. It does not provide medical advice, diagnosis, monitoring or treatment, and its responses may be incomplete or inaccurate. Always consult a qualified healthcare professional about your baby’s health, and contact local emergency services in an emergency.

Is my family’s data private?

Yes — Cleo is designed to keep sensitive family moments private. Core tracking records are stored locally on your device, health data is never used for advertising, and we do not sell personal information. For full details, read the Cleo Privacy Policy.

How do I contact support?

Email info@nanoversetech.co and include your device model, iOS version, and a short description of the issue. We usually reply within 2 business days.